Managed IT Services

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Run Your Buiness, While We Manage Your Network

M.V. Pete Going Ta Da!MVP provides a proactive approach to IT with our Total Protection Packages. With a traditional break/fix model, the IT provider and the client are pulling in two different directions.  In this model, something breaks, the provider fixes it and then bills you.  With a managed IT services modiel, like MVP provides, we are pulling the same direction as our partners. You pay a fixed monthly fee, and your network is actively monitored 24/7/365 with our start-of-the-art software, issues are resolved BEFORE they become a headache.

Break/Fix

  • Billed for every on-site visit or remote session
  • The slower they work, the more money they make
  • They make money every time you have problems
  • Porivders has no incentive to make your network as stable as possible
  • No need to invest in the latest technology or to automate business processes as that would lose them money
  • Your biggest disasters are their biggest profits
  • Multiple points of contact 
  • Response times are not guaranteed

Managed Services

  • Fixed Monthly Cost with no hidden fees
  • No linit to hte amount of hours you use
  • 24/7/365 monitoring of your network
  • Updates, Patching, and preventative Maintenance
  • Significant investments in IT infrastructure to optimize efficiency
  • Streamlines business process and automates every day take to make kyour business run more efficiently
  • Dedicationed Account manager 
  • Response times guaranteed and backed by SLA (Serverice Level Agreements)

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The Benefits of MVP’s Total Protection


 

Dedicated Account Manager

Quarterly Meetings & Review
Consistent Point of Contact
Technology Planning
Monthly Account Check-Ins

On-Site Support

Fast Response Time
Training for Staff
Accessible Technicians
Security & Network Assessments

Fixed Management Costs

Aides in Yearly Budgeting
Serveral Packages to Choose From
No Hidden Fees

Partner Support Team

Local Help Desk in WNY
Friendly & Knowlegable Technicians
Specific Industry Knowlege
No "Geek Speak"

Fiscal Budget Assistance

Technology Budgeting Assistance
Budget Planning for the Future IT Projects
Multiple Options for Project
Planning and Payments

Network Monitoring & Updates

24/7/364 Monitoring
Automatic Alerts
Automatic Ticket Creation
Automatic Software Updates
Security Patches

Customer Portal

Access to Tickets
Invoicing
Online Payments
Access to Training & MVP University

Increased Productivity

Remote IT Capabilities
Automation of Routine Tasks
Reduces Extra Resources
Remediation
Do More, With Less

Service Level Agreements

Guaranteed Response Times
Guaranteed Problem Resolution Times


 

 

 

What Havens & Havens Dental Thinks of MVP

“Before MVP we had to live with computer problems for years. MVP came in upon a referral from a colleague and painlessly integrated all of our systems in one day. MVP’s 24/7 Total Protection service plan has been fantastic because we don’t have to worry about any computer issues and the cost is extremely reasonable.”

Dr. Todd & John Havens