You Run Your Business,
We Manage Your Network

MVP provides a proactive approach to IT with our Total Protection Packages. With a traditional break/fix model, the IT provider and the client are pulling in two different directions.  In this model, something breaks, the provider fixes it and then bills you.  With a managed IT services model, like MVP provides, we are pulling the same direction as our partners. You pay a fixed monthly fee, and your network is actively monitored 24/7/365 with our start-of-the-art software, issues are resolved BEFORE they become a headache.

pete with sword

Break/Fix

VS

Managed Services

  • Billed for every on-site visit or remote session
  • The slower they work, the more money they make
  • They make money every time you have problems
  • Providers have no incentive to make your network as stable as possible
  • No need to invest in the latest technology or to automate business processes as that would lose them money
  • Your biggest disasters are their biggest profits
  • Multiple points of contact 
  • Response times are not guaranteed
  • Fixed Monthly Cost with no hidden fees
  • No limit to the amount of hours you use
  • 24/7/365 monitoring of your network
  • Updates, Patching, and Preventative Maintenance
  • Significant investments in IT infrastructure to optimize efficiency
  • Streamlines business process and automates every day take to make your business run more efficiently
  • Dedicated Account manager 
  • Response times guaranteed and backed by SLA (Service Level Agreements)

The Benefits of MVP’s Total Protection


 

Dedicated Account Manager

Quarterly Meetings & Review
Consistent Point of Contact
Technology Planning
Monthly Account Check-Ins

On-Site Support

Fast Response Time
Training for Staff
Accessible Technicians
Security & Network Assessments

Fixed Management Costs

Aides in Yearly Budgeting
Serveral Packages to Choose From
No Hidden Fees

Partner Support Team

Local Help Desk in WNY
Friendly & Knowlegable Technicians
Specific Industry Knowlege
No "Geek Speak"

Fiscal Budget Assistance

Technology Budgeting Assistance
Budget Planning for the Future IT Projects
Multiple Options for Project
Planning and Payments

Network Monitoring & Updates

24/7/364 Monitoring
Automatic Alerts
Automatic Ticket Creation
Automatic Software Updates
Security Patches

Customer Portal

Access to Tickets
Invoicing
Online Payments
Access to Training & MVP University

Increased Productivity

Remote IT Capabilities
Automation of Routine Tasks
Reduces Extra Resources
Remediation
Do More, With Less

Service Level Agreements

Guaranteed Response Times
Guaranteed Problem Resolution Times